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I wiped the cache following the instructions on this site. I booted into safe mode and it did the same thing – rebooted about a minute later. It basically starts and then about 60 seconds later it reboots itself. Came back to it about an hour later and it is just constantly rebooting. Problem: My S6 Edge on Verizon continually reboots itself. If the issue remains unresolved then I recommend that you bring your phone to a service center and have it checked. You should also try to temporarily disable any security software in your computer as this might interfere with the phone to computer connection. Try using a different USB cord on your phone when connecting the phone to a computer with Smart Switch running.Clean the charging port of your phone by using a can of compressed air or by blowing into it using a straw.You can however do some troubleshooting steps on this phone by following the steps listed below. Solution: This appears to be a hardware related issue already since you mentioned that the phone turns off if it isn’t connected to its power cable. Please can you help because this is a brand new mobile phone and i want to use it again. the phone does nothing except from be stuck on this screen when the cable is connected. the phone powers off when i do not connect to the power cable as well. USE THE EMERGENCY RECOVERY FUNCTION IN THE SMART SWITCH PC SOFTWARE’ – I have tried everything from trying to factory reset, put in safe mode, put in recovery mode etc by holding the buttons and everything else. Problem: I updated my phone and installed the newest software and now the phone is stuck with ‘AN ERROR HAS OCCURRED WHILE UPDATING THE DEVICE SOFTWARE. S6 Edge Error Has Occurred While Updating Device Software If the above steps fails to fix the issue then I recommend that you bring your phone to a service center and have it checked. Once the data has been backed up restart your phone in recovery mode then do a factory reset from here. If your phone boots up in Safe Mode then I recommend that you backup your phone data. If it doesn’t then I recommend that you start your phone in Safe Mode. Your phone should restart normally after this. Solution: Try simulating a battery pull in your device first by simultaneously pressing the power button and volume down button for at least 20 seconds. Problem: Device updated successfully and now is stuck in boot loop, device worked fine for a few hours after update until battery was flat, upon charging and turning device back on it boot loops, cannot enter recovery mode or safe mode but can access download mode PLEASE HELP!! S6 Edge Stuck In Boot Loop After Software Update I however recommend that you backup your phone data then do a factory reset before downloading the update. You should also connect your phone to a stable and fast Wi-Fi network to avoid any download issues. To resolve this problem make sure that your phone has sufficient internal storage space available. Solution: It’s either the update has successfully downloaded and can’t install in your phone ( possibly due to lack of internal storage space or due to a glitch) or the update can’t be completely downloaded which results in this issue. So i’m assuming the apps will start working once the software successfully updates. Due to this, my youtube app and snapchat isn’t working either, although i can access it through other devices. Problem: Hi My android device shows the error message “Failed to update software, please try again later” during the installation period after taking 3 hours to update even after a couple of tries. You may also reach us at our Facebook and Google+ social media accounts. If you would like to browse the previous parts in this series then check out this link. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. This is a free service we are offering with no strings attached. We will be more than happy to assist you with any concern that you may have with your device.
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If you own a Samsung Galaxy S6 Edge or any other Android device for that matter then feel free to contact us using this form. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 Edge failed to update software issue & other related problems. While the update is generally smooth sailing there are some owners of this device who are having issues with it. This update has improved the performance of the device and introduced several security features as well. This phone which was first released running on Android Lollipop has now been updated to Android Marshmallow. If you own the #Samsung #Galaxy #S6Edge then you probably have performed a software update on your device at some point.